Frequently Asked Questions

Find answers to common questions

Orders & Payment

How do I place an order?

Simply browse our products, select your desired items and sizes, add them to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your order.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through our encrypted payment gateway.

Can I modify or cancel my order?

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. Once your order has been processed for shipping, we cannot make changes, but you can return items following our return policy.

Do you offer gift cards?

Yes! We offer digital gift cards in various denominations. They're perfect for gifts and can be used for any purchase on our website. Gift cards are delivered via email and never expire.

Shipping & Delivery

How long does shipping take?

Standard delivery takes 3-5 business days, while express delivery takes 1-2 business days. International orders may take 7-14 business days depending on your location. You'll receive a tracking number once your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over £50 within the UK. For orders under £50, standard shipping is £4.99. Express shipping is available for £9.99.

Do you ship internationally?

Yes, we ship to most countries worldwide including the EU, US, Canada, Australia, and New Zealand. International shipping rates and delivery times vary by location. Customs fees and import duties may apply and are the responsibility of the customer.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account and viewing your order history.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. Items must be unworn, unwashed, with all original tags attached. Returns are free within the UK. For full details, please visit our Shipping & Returns page.

How do I return an item?

Contact us at returns@jmhclothing.com with your order number. We'll send you a prepaid return label. Pack your items securely and drop them off at any post office. Refunds are processed within 5-7 business days of receiving your return.

Can I exchange an item?

Yes! We're happy to exchange items for a different size or color. Contact our customer service team to arrange an exchange. The fastest way is to return your original item for a refund and place a new order for the item you want.

What if my item is damaged or defective?

We're sorry if you received a damaged or defective item! Please contact us immediately with photos of the issue. We'll arrange a free return and send you a replacement or full refund, including original shipping costs.

Products & Sizing

How do I find my size?

Please refer to our comprehensive Size Guide which includes measurements for men's, women's, and kids' clothing. If you're between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?

Yes, our products generally run true to size. However, sizing can vary slightly between different styles. We recommend checking the product description and size guide for each item. Customer reviews often include helpful sizing information too.

How do I care for my clothing?

Care instructions are included on the label of each garment. Generally, we recommend washing in cold water, avoiding bleach, and air drying when possible. Following care instructions will help your clothing last longer and maintain its quality.

When will items be back in stock?

Restock dates vary by product. You can sign up for email notifications on product pages to be alerted when an item is back in stock. You can also contact our customer service team for estimated restock dates.

Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and enjoy a faster checkout experience for future purchases.

How do I reset my password?

Click on "Forgot Password" on the login page. Enter your email address and we'll send you a link to reset your password. If you don't receive the email within a few minutes, check your spam folder.

Is my personal information secure?

Yes, we take your privacy seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. For more details, please read our Privacy Policy.

Still Have Questions?

Our customer service team is here to help!